Woman As Manager Critical Report

1.      Introduction In order to understand the implications for women at leadership position of Inequalities regimes in organizations we need to understand the inequalities first, basically it is the difference between employees in control and power over the resources, decisions taken by management at work placement, promotion, wages, reward, equal opportunities to all employees, job …

Social Work Practice

Identify the range of sources which constitute the evidence base for social work practice and how these sources inform decision making In reviewing definitions of evidence based practice, a frequently cited one is the definition offered by Sackett, identified as the father of the evidence based medicine movement in England. He stated that evidence based …

Role of Teacher in All Societies

Table of Contents Introduction. 2 Training Cycle. 2 Needs identification: 2 Planning and Designing. 2 Facilitate. 2 Assessment 3 Evaluation. 3 Organizer 3 Mediators. 3 Common role and responsibilities. 4 Knowledge transmitter 4 Boundaries. 4 References and Bibliography. 5 a.    Books and journals. 5 b.    Websites. 5 Introduction A teacher is responsible for the organizing …

CRM departmental role in increasing the sales volume.

1.1      Introduction Either the organization is profit oriented or non profit organization, each has to achieve its goals and objectives, and to achieve these goals and objectives the organizations have their strategies and resources and the management design, plan, monitor and lead the employees to achieve their goals and objectives in effective way (Gundersen et …

Analysis of Factors that influence Customer Loyalty

Abstract The concept of Customer Loyalty has received much consideration and attention from both academics and practitioners in different industries. It is always costly to attract new customers, so the managers always try to find ways to retain their current customers and concentrate on different factors which enhances the customer loyalty among the customers of …

Luxury products market in relation to branding and motivation in relation to branding and motivation

1. Introduction 1.1 Background, Scope and Context of the research  In 2012, the luxury branded products’ market faced a substantial growth of 10% in revenue worldwide, and it is expected to continue to grow on an average of 5-6 percent throughout 2015 with the expectation of continual rapid growth amongst leather goods and accessories compared …

Market Research Report/ Marketing Plan

1.      Executive summery This research was conducted by the Mr. Khurram Abbas the director of ABDI Consultancy Limited with the following aims and objectives. To identify the potential of Marketing Consultancy business To identify the real need/ importance of Marketing Consultancy in small and medium business companies To disclose the Marketing Consultancy essential services The …

An investigation into the Luxury products market in relation to branding and motivation

 in relation to branding and motivation 1. Introduction 1.1 Background, Scope and Context of the research  In 2012, the luxury branded products’ market faced a substantial growth of 10% in revenue worldwide, and it is expected to continue to grow on an average of 5-6 percent throughout 2015 with the expectation of continual rapid growth …

Impact of IT, Websites its different factors, on Customer’s Loyalty, CRM & on Profitability of Company

Introduction This is the era of technology, and technology is changing with very speed, with the passage of time there is rapid change in technology. The main purpose and advantages of technology also affecting the attitudes of customers because technology is also effecting the mode of purchasing as well as companies are also have the …

Today,service organizations are shifting their focus from “transactional exchange” to “relational exchange” for developing mutually satisfying relationship with customers. Extended relationships are reported to have a significant impact on transaction cost and profitability, and customer lifetime value. Serving the customers, in true sense, is the need of the hour as the customer was, is and will remain the central focus of all organizational activities. The retail sector or supermarkets industry, especially the super markets needs to be purely customer-centric and focus on the customer needs and duly fulfill them.

Customers will not blindly accept poor service quality from a Supermarket. They expect high quality of service in return for the money, they spend in Supermarkets. This paper is an attempt to explain the dark side of CRM in the segment of the Supermarket industry with the help of the ‘Gap Model’ referred to in …