The role of CRM department in Identifying Customer’s expectations to achieve organizational objectives

Chapter #:1     Introduction 1.1    Introduction Market is a place where the buyer and seller meet their needs and want and the transaction occur, the seller sell the products and buyers buy the items as per needs and requirements (Anderson and Mittal, 2008). Bennett, (2003) has been stated that only the customer relationship management can identify …

The role of Leadership Style in improving the performance of employees

Abstract Every business has its own nature, some business offer services, products some businesses offer only services and others offer products and as per their business nature they have clients and for handling clients and achieving organizational objective, management provide trainings and skills to the employees for achieving goals and managers monitor them and facilitate …

Does effective websites with particular characteristics affect customer loyalty to retain them

History Today internet marketing is a new technology which is used in all over the world by large and small organizations to sell, buy their products, and services hiring and offering services by using new technology. Actually internet marketing now has become very popular mean of communication, even then by operating business in a country …

Marketing and Sales Consultancy Services

Executive Summary This business plan is prepared in conjunction with a new start up business i.e. The company has recently been established to cater the UK market in particular and worldwide in general. The company’s head office will be based in London, UK. The main objective of establishing the business is to tap the prevailing …

Critical Essay on Photography

Table of Contents Introduction. 2 Aim of Book. 2 Theme. 3 History of Photo Journalism.. 3 Bataille’s Photograph. 3 Krieg dem Krieg. 3 Newspapers. 3 Tabloids. 3 Vietnam.. 3 Concentration Camps. 3 Image Creators. 3 Photography. 3 References and Bibliography. 3 Introduction One of the distinguishing features of modern life is that it supplies countless …

Critical Success Factor in online Marketing

To understand the variables that factor into successful online marketing. Key objectives are: (a) To document the various online marketing techniques those have emerged (b) To examine the critical success factors in online marketing (c) To contribute to marketing theory with respect to online marketing mix.  Rationale: Online marketing is increasingly becoming more powerful, sophisticated …

Importance of Internal Rate of Return

The internal rate of return is basically the cash inflow that comes in the company as a result of company investment (Kenneth and Willinger, 2009). Basically the internal rate of return is the interest rate that occurs when the net amount in cash form related to the investment equal to zero. This is represented as …

Financial Ratio Analysis

Financial statements are the documents of any company or organisation which gives the clear picture of the historic financial statements (Preve, 2011). The financial document includes all the details and the accurate assets and the liabilities such as income, expense and the cash flow. Financial statement help to communicates with the investor and give them …

Personal Development Plan

Step 1:  Pre-Planning, Supervisor and employee prepare independently for meeting (Freshman and Rubino, 2007). Employee completes all agency required self-assessments. Supervisor reviews performance evaluations, seeks feedback from stakeholders such as employee’s peers, subordinates, upper managers, other agency personnel who interact with the employee, and, where appropriate, external stakeholders [employees of other state and federal agencies, …

Human Resource Plan for a work area

Objective Strategy Measure of success Human resources planning is a process that identifies current and future human resources needs for an organization to achieve its goals. Human resources planning should serve as a link between human resources management and the overall strategic plan of an organization (Goldberg, 201). Right number of people with right skills …